Cancellation Policy
Due to the unique nature of our tours and the technology involved, we must enforce a strict cancellation policy. Cancellations, late arrivals and no-shows negatively affect the travel plans of our other customers and clients. All cancellations must be made in writing via email within the following time frame: For parties of less than 10 people your cancellation must be received at least 2 days (48 hours) prior to the date/time of your tour. Cancellations for less than 10 people made with at least 48 hours notice will have a 3% cancellation charge. For parties of 10 or more your cancellation must be received at least 3 days (72 hours) prior to the date/time of your tour. Cancellations for more than 10 people made with at least 72 hours notice will have a €15,00 per person cancellation charge. Cancellations that are not received within these timeframes will be charged the full amount of the tour. No shows are not permitted a refund. All tours operate rain or shine.By making your reservation you acknowledge, understand and agree to comply with our cancellation policy and acknowledge you have read and understand the warnings outlined in the health & safety notice.
Liability Policy
Your safety is our number one concern. All tour participants must be fully aware of any risks involved with using the virtual reality headsets we provide and are required to read our Health & Safety Notice before taking any of our tours. For your convenience we provide this notice in 9 different languages. Flashback Journey to Pompeii LLC and Flashback Journey to Pompeii SRL are not liable for any damages or injuries suffered by any tour participant or anyone using the virtual reality headsets we provide. By taking our tour you release Flashback Journey to Pompeii LLC and Flashback Journey to Pompeii SRL from any and all liability.
Late Arrivals and No-Show
We do our best to provide an exceptional tour service for all of our guests. Please be considerate of your fellow tour participants. All guests are required to arrive at least 15 minutes prior to the start of their tour. All tours depart promptly at the scheduled time. If you arrive past the time of your scheduled tour departure you may miss the tour and will not be entitled to a refund. No shows are not permitted a refund.
Rescheduling Policy
We understand that sometimes travel plans can change. If you would like to reschedule your tour for another day or time we will do everything we can to accommodate your request. However, we cannot guarantee we will be able to reschedule your tour. If we are unable to reschedule your tour and you are unable to attend you are responsible for any applicable cancellation fees.
Damage Responsibility Policy
The devices we use are expensive and costly and time consuming to repair. Tour participants must follow all guidelines for the usage of the devices on our tours and are responsible for the safekeeping of our equipment while in their use. Devices that are returned damage will be subjected to a 200,00 repair fee.
By making your reservation you acknowledge, understand and agree to comply with our cancellation policy and all policies stated herein.
Due to the unique nature of our tours and the technology involved, we must enforce a strict cancellation policy. Cancellations, late arrivals and no-shows negatively affect the travel plans of our other customers and clients. All cancellations must be made in writing via email within the following time frame: For parties of less than 10 people your cancellation must be received at least 2 days (48 hours) prior to the date/time of your tour. Cancellations for less than 10 people made with at least 48 hours notice will have a 3% cancellation charge. For parties of 10 or more your cancellation must be received at least 3 days (72 hours) prior to the date/time of your tour. Cancellations for more than 10 people made with at least 72 hours notice will have a €15,00 per person cancellation charge. Cancellations that are not received within these timeframes will be charged the full amount of the tour. No shows are not permitted a refund. All tours operate rain or shine.By making your reservation you acknowledge, understand and agree to comply with our cancellation policy and acknowledge you have read and understand the warnings outlined in the health & safety notice.
Liability Policy
Your safety is our number one concern. All tour participants must be fully aware of any risks involved with using the virtual reality headsets we provide and are required to read our Health & Safety Notice before taking any of our tours. For your convenience we provide this notice in 9 different languages. Flashback Journey to Pompeii LLC and Flashback Journey to Pompeii SRL are not liable for any damages or injuries suffered by any tour participant or anyone using the virtual reality headsets we provide. By taking our tour you release Flashback Journey to Pompeii LLC and Flashback Journey to Pompeii SRL from any and all liability.
Late Arrivals and No-Show
We do our best to provide an exceptional tour service for all of our guests. Please be considerate of your fellow tour participants. All guests are required to arrive at least 15 minutes prior to the start of their tour. All tours depart promptly at the scheduled time. If you arrive past the time of your scheduled tour departure you may miss the tour and will not be entitled to a refund. No shows are not permitted a refund.
Rescheduling Policy
We understand that sometimes travel plans can change. If you would like to reschedule your tour for another day or time we will do everything we can to accommodate your request. However, we cannot guarantee we will be able to reschedule your tour. If we are unable to reschedule your tour and you are unable to attend you are responsible for any applicable cancellation fees.
Damage Responsibility Policy
The devices we use are expensive and costly and time consuming to repair. Tour participants must follow all guidelines for the usage of the devices on our tours and are responsible for the safekeeping of our equipment while in their use. Devices that are returned damage will be subjected to a 200,00 repair fee.
By making your reservation you acknowledge, understand and agree to comply with our cancellation policy and all policies stated herein.